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Shipping Policy

Effective Date: 1 October 2026

At Chew Bees, we are committed to delivering your child’s nutrition products safely, securely, and on time. We partner with Shiprocket and its network of logistics and courier partners to facilitate reliable delivery of orders placed through our website.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Shipping Locations

We currently ship Chew Bees products across India, subject to serviceability of the delivery location by our logistics partners.

At the time of checkout, your delivery address will be checked for serviceability. Orders may not be deliverable to certain remote, restricted, or non-serviceable locations.

2. Order Processing

Orders are generally processed and dispatched within 1–2 business days after successful confirmation of payment.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided during checkout.

3. Estimated Delivery Time

The estimated delivery time is generally:

  • Metro & major cities: 2–5 business days
  • Other locations: 3–7 business days
  • Remote or difficult-to-service locations: Up to 7–10 business days

Delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions, public holidays, operational disruptions, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, Chew Bees may offer free shipping promotions or other delivery offers. The terms of such offers will be specified on the website or promotional communication.

5. Order Tracking

Once your order has been shipped, you can track your package using the tracking information provided by us.

Orders may be transported through Shiprocket and its associated courier/logistics partners. The tracking status may take some time to update after the shipment is handed over to the courier.

If your tracking information has not been updated for an extended period, please contact our Customer Support team and we will assist you.

6. Delivery Attempts

Our courier partner will make delivery attempts at the address provided by you.

To avoid delays, please ensure that:

  • Your delivery address is complete and accurate.
  • The recipient’s name and contact number are correct.
  • Someone is available to receive the package when delivery is attempted.

7. Delayed Deliveries

While we make reasonable efforts to ensure timely delivery, delivery timelines may occasionally be affected by circumstances beyond our control, including:

  • Severe weather conditions
  • Natural disasters
  • Transportation disruptions
  • Public holidays
  • Strikes or operational disruptions
  • High-volume periods
  • Government restrictions
  • Remote-location delivery limitations
  • Incorrect or incomplete address information

8. Damaged or Tampered Packages

We take great care in packing our products before dispatch.

If you receive a package that appears to be damaged, opened, leaking, or tampered with, please do not accept the delivery where possible.

If you accept a package and subsequently notice damage or tampering, please contact Chew Bees Customer Support as soon as possible, preferably within 48 hours of delivery, with:

  • Your order number
  • Photographs of the outer packaging
  • Photographs of the product and any visible damage
  • A brief description of the issue

This information will help us investigate the matter with the relevant logistics partner.

9. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please notify us within 48 hours of delivery.

Please provide your order number along with photographs/videos of the package and products received so that our team can investigate and assist you.

10. Change of Delivery Address

Customers are requested to carefully verify their delivery address before completing an order.

A request to change the delivery address after an order has been dispatched may not always be possible and will depend on the shipment status and courier capabilities.

If you need to request an address correction, please contact our Customer Support team as soon as possible.

11. Undelivered or Returned Shipments

If a shipment is returned to Chew Bees because of an incorrect address, incomplete address, repeated failed delivery attempts, refusal to accept the package, or other reasons attributable to the recipient, we may contact you regarding re-shipment.

Additional delivery charges may apply for re-shipping such orders.

Any refund, where applicable, will be processed in accordance with our Refund & Cancellation Policy.

12. Delivery Confirmation

An order will generally be considered delivered once the logistics partner records the shipment as successfully delivered to the address provided during checkout.

If you believe your order has been incorrectly marked as delivered but you have not received it, please contact us immediately so that we can raise an investigation with the logistics partner.

13. Shipping Partner

Chew Bees uses Shiprocket as its shipping and logistics platform to facilitate order dispatch and delivery through available courier partners.

The actual courier used for an order may vary depending on the destination, serviceability, delivery requirements, and operational considerations.

14. Contact Us

If you have any questions regarding your shipment, delivery status, or an issue with your order, please contact our Customer Support team.

Chew Bees
Gia Life Sciences Pvt. Ltd.
Website: chewbees.in
Email: contact@chewbees.in
We will be happy to assist you.